To start the return process, please follow the directions below. These directions MUST be followed to ensure your item(s) reach us. We will not be responsible for items sent back without without following directions. Any "refused" shipment will be subject to the restocking fee.
A loose saya or tsuba is not considered to be a "defect" and is considered to be regular maintenance. If your saya or tsuba becomes loose, please contact us and we will walk you through the proper way to get your saya or tsuba tight as new.
1. Package your item(s) back in their original packaging. Everything that you recieved with any given item you are returning MUST be included in the return. (Box, packing materials, stands etc) We package items well for shipment to our customers and we hope you will do the same. Do not send an item back in just its original packaging. Use a new outer carton to ship the items back. Please write your order number on the outside of the box.
2. Include a note explaining exactly what you would like us to do with your item. You can receive store credit (which can be used anytime), you can choose a refund minus any shipping charges and restocking fee, or you can choose to exchange your item for anything on swordsofmight.com. If you choose an exchange, please include the item number as well as the price and credit card info if the item is more expensive than the items being returned. If the item is less, we will credit the remainder to the card used for the order minus the restocking fee. New shipping charges will be incured for any exchange and they will be paid by the customer.
3. Login to your account and find the order you wish to return items from by going to order status, then order details. On the left, you will see a link that says Return Item(s). Choose the item(s) and quantity you wish to return and click Submit return request. We will email you when your return request has been authorized. Do not send anything back until your email authorization is received.
4. Once you get our authorization, send your items VIA UPS to:
Swords of Might
360 Kidder Street Suite 1
Wilkes Barre PA 18702
4. When we receive your return, you will be notified by email. Please allow up to a week for processing. You may contact us at any time to find out the status of your return.